Refund and Returns Policy

Refunds & Returns Policy

Last Updated: [01.01.2024]

Thank you for shopping at aquagizmos.com! We appreciate your business and want to ensure that you are completely satisfied with your purchase. Please read our Refunds & Returns Policy carefully to understand your rights and responsibilities.

General Return Policy

We offer a 30-day return policy for all products purchased from our website. If you are not satisfied with your purchase for any reason, you may return it to us for a full refund.

To initiate a return, please contact us within 30 days of receiving your order by emailing us at support@aquagizmos.com We will provide you with a prepaid shipping label and instructions on how to return your product.

 

1. Returns Eligibility

Products Not Eligible for Return

The following products are not eligible for return:

  • Products that have been used, worn, or damaged
  • Products that are not in their original packaging
  • Products that are not accompanied by a valid receipt
  • Products that are custom-made or personalized

We accept returns for products that meet the following criteria:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 30 days from the date of delivery.
  • Personalized or customized items are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at support@aquagizmos.com with your order number and the reason for the return. Because most products are shipped from the manufacturer or supplier directly, please email us first so we can provide you with a shipping address.
  2. Our team will provide you with the necessary instructions and a return shipping address.
  3. Pack the item securely, including all original packaging and any accessories.
  4. Ship the item back to us using a trackable shipping service.
  5. Once we receive the returned item and verify its eligibility, we will process your refund or replacement.

3. Refunds

Refunds will be issued in the original form of payment. Please allow 15 days for the refund to be processed after we receive the returned item.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

However, we will reimburse you for the cost of shipping your return if the product is defective or if we have made an error in your order.

5. Customs Duties and Taxes

Customers are responsible for any customs duties and taxes associated with the return. We recommend checking with local authorities to understand the regulations specific to your country.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will replace the product or issue you a full refund and provide instructions on returning the item.

Exchanges

If you would like to exchange a product for a different one, please contact us within 30 days of receiving your order. We will process your exchange within 14 business days of receiving your returned product.

7. International Returns

For international customers, please note that return shipping costs and customs duties or taxes associated with returns are the customer’s responsibility. Ensure to declare the package as “Returned Goods” on any customs declaration forms.

8. Contact Us

If you have any questions or concerns about our Refunds & Returns Policy, please contact our Customer Support team at support@aquagizmos.com.

We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for choosing aquagizmos.com! We value your satisfaction and look forward to serving you again in the future.